Information overload—it has been the topic of a number of pieces that I have read recently and I am quite certain that only scratches the surface of what has been published on this topic of late. In our society today, we just can’t seem to get enough information, meanwhile there is so much information out there we couldn’t take it all in if we tried. We worry that we might miss something important, so too many of us sleep with our iPhones on our nightstand or miss what our kids are saying about their day at the dinner table because we are reading an email.
According to a report by Gallup on the State of The American Workplace, workplace engagement costs companies between $450 billion and $550 billion every year. These statistics indicate that companies know the importance of workplace engagement, however, only 30% of workers are engaged in the majority of workplaces nationwide. Workplace engagement is a critical component of making sure your organization doesn’t experience a high turnover rate. Having to constantly replace employees can severely affect the effectiveness of your hospital as well as increasing costs allocated to training and retention. Below are 5 of the top workplace engagement strategies to ensure your healthcare workforce is fully engaged and feels valued at all times.Read More >
One of the quickest ways to lose interest in your portal, or any website for that matter, is to have irrelevant, outdated, information published. In an age where instant access to up-to-the-minute information is the standard, your staff expects this in all areas of life including their workplace. If you don’t have the resources to staff a full-time Intranet content manager, there are other options that you could leverage to provide you with new content. One example is an RSS feed that can pull reliable content from industry resources to provide up-to-date news. Additionally, another idea might be to split up content updates or content creation amongst different departments (or even multiple staff within different departments) to help deviate some of the workload of regularly publishing content. Pending on your Intranet’s content publishing features, you might have an option to pre-schedule the publishing of certain events and announcements so your staff can work ahead on a content calendar keeping the communication more efficient and timely to.
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Effective Intranet navigation is a challenge that many organizations struggle with. Although they recognize the importance of having an Intranet to create a cohesive, central hub of communication, navigating it poses entirely new challenges. It is helpful to understand the best ways for you and your staff to navigate your Intranet to enhance productivity, increase communication, and to create seamless workflows across all departments.
The Importance of Intranet Navigation
Intranet navigation describes the way in which users access content on their centralized Intranet database. Intranet navigation is also referred to as information architecture and describes the way in which staff members will access information through the various pages available on the Intranet. If employees find themselves unable to access vital information or lost when navigating their company Intranet, there’s no way that they will continue to use the system or be able to fully utilize the software to its highest capabilities. Below are four key tips to helping create a smooth navigation for your company’s Intranet.
#1 - Create an effective navigation menu
Just like navigating an external website, navigating an Intranet effectively can be facilitated by creating a well thought out top menu of the most important information that users will need time and time again for their daily routines. Limit your top level menu items to about five to seven topics so you don't overwhelm your staff with too many options that they need to recall. When there are other pages that the user needs to get to and they want to return to the main ‘homebase’, the top navigation bar will prove to be instrumental in guiding them to their next destinations. When designing your Intranet, keeping this navigation tip top of mind will make your Intranet much more user-friendly and user adoption will increase tremendously.
# 2 - Organize your drop-down menus effectively
In addition to having the main navigation bar organized with your most important content, it is also essential to make getting to the other pages of the Intranet a simple process too. This can be facilitated by organizing the drop-down menu in a descriptive and concise way. Don't have drop down menus that are too lengthy. Use them to clean up a busy layout, but don't over crowd a drop down with too many sub-headings or this will just confuse your users.
# 3 - Have a search or browse function
Adding a search or browse function into your Intranet navigation design allows employees to access past information and content easily. This search should be found on the top of every page for easy access and the most optimal searchability. Users should be able to search by keywords, titles, document body content, blog posts, staff directories, company newsletters, company announcements, upcoming events, new policies, and other important information by entering a few letters into a search box. Make sure your search tool has advanced filtering to help condense search results so the user can get to their search term right away.
# 4 - Include a ‘My Account’ function
The fourth and one of the most important inclusions in your Intranet navigation strategy is to place a ‘my account’ function within the navigation. This area functions as a central hub of information where an employee can make changes to their own personal account details and information. Additionally, they can view a layout of all updates and events in one central location so they can view the most recent posts, connections made with fellow staff, recent searches, bookmarks or activities that they have made. This can be thought of as similar to any social media account where the user is able to access their main feed of information. This allows staff to take ownership of their activities making them want to continue using and accessing the Intranet as much as possible.
There is no doubt about the importance of creating a smooth flow of navigation when designing and building an Intranet. Prior to designing and deploying your Intranet, it helps to keep these points in mind to ensure that employees and staff can access useful information and use the Intranet to its maximum potential.
At HospitalPORTAL, we provide access to an innovative Intranet platform that is cohesively designed for ease of use. Browse our website to learn more about what our software can do for your hospital or medical establishment.
Your hospital likely has an IT department that is dedicated to managing the software and systems that are the backbone of your hospital or healthcare organization. This department works tirelessly to fix any issues that may arise including Internet connectivity issues or the selection of a healthcare Intranet for staff members to access. If your IT department is searching for a robust Intranet solution to help effectively meet the needs of your hospital, it helps to learn how the process works. Understanding what occurs when IT directors purchase new Intranet software can assist in the selection process of choosing the best Intranet software solution.Read More >
It has happened to even the most meticulous of hospitals, a mix-up in patient documentation or possibly a policy wasn’t updated to the new regulations leading to an old protocol getting administered, both issues that can yield complications for patient care. If this has happened at your hospital or healthcare organization, then you know the importance of enhancing processes and systems by implementing an effective policy management program. A hospital Intranet offers the hospital a chance to develop, update, and collaborate on policy management efforts which can eliminate risk in a healthcare environment.
Effective Policy Management With An Intranet
The development of standardized policies and procedures can help to mitigate risk by promoting regulatory compliance and workplace safety. A hospital Intranet allows for staff members to create well-written, easy to update policies and procedures which can aid in the reduction of substandard patient care. Without an Intranet, the hospital would have to embark on a lengthy process of manual management and email communication around the same policy to several different department heads, waiting for approval and without being able to track the changes that were made. However, a hospital Intranet immediately eliminates these barriers to effective policy creation and execution.
Enforcing Accountability To Improve Patient Safety
Implementing an enterprise content management system such as the HospitalPORTAL Intranet with a built-in policy management platform is a key method for reducing the possibility of patient harm. With state of the art, built-in features such as track changes, read acknowledgement, automated workflows, on-screen reminders for review/approval tasks, and a number of reporting and audit trail options, it is impossible for a provider to avoid responsibility regarding any changes they may have made to policies involving patient care. This serves to keep hospital staff accountable and to accurately monitor when changes and updates occur that could compromise or even enhance patient care.
Promoting Hospital Compliance
One of the primary ways to ensure that a patient is receiving the highest possible standard of care is to adhere to procedural regulations. A hospital Intranet promotes hospital compliance which in turn, raises the level of patient/staff interactions, creating a more unified workforce that is delivering more standardized care. In addition to reducing medical practice variations, the Intranet enhances the hospital’s ability to comply with statutes, regulations, and accreditation requirements such as those set forth by HIPAA, helping them to pass surveys and meet regulatory mandates.
When patient care standards are formalized through the deployment of hospital policies and procedures, this enhances adherence to pre-established medical care standards which lends a positive reputation for your hospital.
Take the time to explore our website and learn more about the HospitalPORTAL Intranet and policy management solution. HospitalPORTAL is truly a great resource for enhancing patient safety and reducing risk in a hospital setting with easy to use tools that can assist your daily compliance and risk management routines. Learn more about our services by exploring the website today.
4 Ways to Improve Hospital Internal Communication With an Intranet
Has your hospital recently launched an Intranet platform but has yet to take advantage of the wide range of different features that it offers? One of the main advantages of having an Intranet is that it unites your hospital’s various departments and allows for instant communication, file sharing, company updates, social connections, and more. Utilizing your hospital Intranet to its fullest extent will enhance your internal communications and create a more cohesive and environment for your staff.
Tip # 1 - Maintain engagement with frequent updates
If every time your staff logs in to the main hospital Intranet, they see the same information listed on the homepage, they will begin to lose interest in using the system. Your staff should be able to rely on this tool for updated announcements and resources. If the homepage is consistently updated with fresh, dynamic content, staff members will return frequently to check for new updates, news, and information leading to a more connected and engaged culture. Use the homepage to share upcoming events, new procedures or policies that need to be read, or even new employee hires. Other content that can be included are inspirational updates, staff achievements, photos, or videos. Ensure that your staff is able to see these interesting updates by having the Intranet platform configured to be the default landing page when they log into their workstations.
Tip # 2 - Utilize social networking tools for enhanced Intranet communication
One way to ensure that your Intranet is used to its fullest potential is to integrate social networking tools in everyday collaborations. Your hospital Intranet comes fully featured with a number of social networking tools that are guaranteed to improve communication among your staff members. Some of the features that are popular include blogs, RSS feeds, forums, and dedicated collaboration pages for projects. These tools help to strengthen the connection that otherwise would become diluted with email as the only communication modality.
Tip # 3 - Give your employees a voice
When your employees get a turn to share their own ideas and thoughts, they feel empowered and more like they are part of a team. This also encourages them to communicate when something needs to be changed or improved instead of staying silent. The result is better productivity and profitability for your hospital or healthcare facility with employees who feel more involved. Two ways to provide your employees with a platform for work-related self-expression is by utilizing the idea bank, kudos corner (forum), and blog feature of your hospital Intranet as well as utilizing surveys to get staff feedback on important issues.