Managing policies and procedures in hospitals is a huge task. We often see small critical access hospitals that have upwards of 1,000 hospital-wide policies in circulation. And the number only increases with the size of an organization. If you take this number and multiply it by the number of departments or individuals that both write and are required to review and have access to the final versions of the documents, the task of keeping it all organized is quite daunting. Therefore it is not surprising the first thing hospital administrators are looking for in a policy management system is the ability to manage the review process and provide easy access to current versions of policies to the staff. A feature that is often overlooked is a solid revision tracking and archival engine.
An Intranet is a very special kind of computer system. Just like any other enterprise level software, it needs strong support from the internal IT team as well as from the vendor to ensure it runs optimally and without any hiccups or issues.
At the same time a hospital Intranet, in its core, serves as an internal organization-wide communication platform for internal communication, knowledge sharing, document and policy access as well as administrative workflow automation within a hospital. Because these requirements are very different for each facility and they change over time, and also because multiple stakeholders and many different points of view need to be addressed, it is important that an internal oversight committee is formed to ensure the Intranet is continuously optimized for all of its end users.
Being able to effectively manage all end users’ objectives in an ever changing environment that is often decentralized can be quite a task that calls for more than one person or department.Read More >
There are many reasons why policy manager automation implementations fail.
Having been personally involved in over one hundred policy management system implementation projects and having talked to organizations both large and small that previously failed with enterprise-wide policy management software system roll-outs, I’ve heard my share of actual reasons (and excuses) that led to disappointing outcomes.Read More >
Automated Policy Management Software
can automate much more than just ….your hospital’s policies and procedures. When considering an implementation or re-implementation of a policy and procedure management solution, hospitals primarily focus on utilizing the system for management of its policies, procedures and protocols.
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Building a great intranet is not an easy task. There are many aspects to consider and a lot of expectations for an intranet these days. However daunting a task this may be, we have had excellent success building great intranets quickly by following a proven system and setting realistic expectations. Today's post will discuss some of these best practices and guide you toward your goal of a great intranet.
Last week I had an opportunity to work closely with an amazing internal project lead at one of our clients on a multi facility implementation of HospitalPortal.net policy and procedure software. Even though we have implemented our policy manager at numerous hospital sites, both large and small, working side by side with a highly experienced project manager further emphasized some of the best practices for ensuring a successful enterprise wide policy management system installation.Read More >
In a recent article, “Too good to be forgotten - why institutional memory matters” by Phil Tinline and published by the BBC, the author discusses serious risks many organizations face due to increasing staff turnover rates. Due to the fact that employees and affiliates switch jobs quickly, organizations in both private and public sectors, increasingly face (what the author calls) “corporate amnesia” – or the inability to retain and preserve knowledge within the organization.Read More >
Many hospitals still utilize manual processes to manage and distribute changes to internal forms, policies and procedures. These critical hospital documents need to undergo periodic reviews and revisions. Detailed approval records need to be stored along with each revision to meet various compliance requirements or regulations. As a result, many healthcare organizations often find themselves looking for a better method for managing and distributing updates to these documents. Unfortunately, since Meaningful Use has everyone focusing on EMR implementation projects, automation of administrative functions such as policies and procedures management quite often do not get the leadership’s attention as they deserve. However, as the number of revisions and policies continues to grow, the supporting management processes can get easily out of hand.Read More >
A hospital’s intranet is typically viewed as the internal hub or portal that allows all hospital staff access to house wide or departmental policies and procedures and other relevant content they need to perform their daily jobs. When a hospital is first implementing an intranet - whether it is a rural critical access hospital or a metropolitan healthcare system - our clients often ask us for other non-traditional ideas for content that can by published on intranet pages.
We have compiled below a list of 35 ideas that may help kick-starting this creative process:
1. A searchable phone directory of hospital staff and departments available to all staff.
2. A secure and searchable directory of direct contact numbers for staff accessible to dispatch operators and emergency response team that can be used in emergency situations.
3. Direct single sign on (SSO) links to secure 3rd party websites (such as medical libraries, MSDS sheets, etc.) eliminating a needs for generic password distribution.
Whether a hospital is just implementing a Hospital Intranet or the Intranet has been up and running for a number of years, making the home page interesting and functional should be one of the highest priorities for any intranet content administrator. The home page is what your users will see when they access the Intranet site and it is what will either entice them or stop them from looking beyond it for relevant content and useful information.
Intranet portal administrators often spend a lot of time reviewing and building sub-pages, reviewing site analytics, managing documents, hospital policies and procedures, or setting up online fillable forms. This work is extremely important and must be done. But equally important is maintaining a constantly functional, and inspiring home page. The old saying that one should not judge a book by its cover just does not apply to Intranets.Read More >