Given reimbursement changes in healthcare, HCAHPS and patient satisfaction are front and center in the minds most healthcare leaders today. What many healthcare organizations have come to realize is that superior patient satisfaction requires an ongoing proactive approach from the entire organization. As a result, more and more hospitals are engaging in various forms of service excellence initiatives. Let's be honest, frontline workers in healthcare put their heart and soul into their work. Long hours, combined with tremendous physical and emotional demands and high-stakes work, can make it a challenge to continue to tap a well of inspiration.
At HospitalPORTAL, we have found that many hospitals choose to share healthcare quotes with staff on their Intranets. We thought you might enjoy this collection of 37 inspirational and positive work quotes that lend themselves to an audience of healthcare professionals. Life is a reflection, and we hope these funny nursing quotes will give your teams a boost. Are there others you would suggest?
It doesn’t take an instant more, or cost a penny more, to be empathetic than it does to be indifferent.
One kind word can warm three winter months.
In an emergency, what treatment is given by ear? Words of Comfort.
Abraham Verghese, MD
They may forget your name, but they will never forget how you made them feel.
You treat a disease, you win, you lose. You treat a person, I guarantee you, you’ll win, no matter what the outcome.
Nurses: one of the few blessings of being ill.
Nurses may not be angels, but they are the next best thing.
If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
Jeff Bezos, CEO Amazon.com
Only a life lived in the service to others is worth living.
Your most unhappy customers are your greatest source of learning.
It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Kind words can be short and easy to speak, but their echos are truly endless.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
Your customer doesn’t care how much you know until they know how much you care.
To understand the man, you must first walk a mile in his moccasin.
Native American Proverb
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
John Russell, President, Harley Davidson
One of the deep secrets of life is that all that is really worth doing is what we do for others.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.
If we do not lay out ourselves in the service of mankind whom should we serve?
If you want to lift yourself up, lift up someone else.
Booker T. Washington
Customer service is not a department, it’s everyone’s job.
Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
Leon Gorman, CEO L.L.Bean
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Revolve your world around the customer and more customers will revolve around you.
The customer’s perception is your reality.
Kate Zabriskie, Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
Every client you keep, is one less that you need to find.
Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water
Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.
Martin Oliver, MD Kwik-Fit Financial Services
It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sam Walton, Founder of Wal-Mart
Nurses are I.V. Leaguers.
The greatest of all mistakes is to do nothing because you think you can only do a little.
To learn how you can effectively communicate with your healthcare staff, schedule a demo of our Intranet and Policy Management System!