Given reimbursement changes in healthcare, HCAHPS and patient satisfaction are front and center in the minds most healthcare leaders today. What many healthcare organizations have come to […]
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The link between Employee Engagement and Patient Satisfaction
A common topic in internal communications media and circles is employee engagement. On a daily basis, I come across numerous pieces of content that consult on the […]
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Service Excellence–An Inspirational Journey
What a pleasure it was to have spent a good part of my week last week being indoctrinated into why Service Excellence is an important, practically imperative […]
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