The right staff is critical to Patient Satisfaction and Quality Initiatives at any hospital. However, depending on which study you read, employee turnover typically hovers somewhere around […]
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3 Best Practices for Publishing Policies & Procedures
Managing policies and procedures can be a real challenge. There are so many regulations and so many documents to review. To make this process just a little […]
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Overcoming the Challenges of Hospital Security
by Dev Raheja, Author-Safer Hospital Care A recent tragedy like what took place in Newtown, Connecticut where 20 elementary children and six adults were killed by a […]
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Service Excellence–An Inspirational Journey
What a pleasure it was to have spent a good part of my week last week being indoctrinated into why Service Excellence is an important, practically imperative […]
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