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The features an Intranet provides for your medical staff are unparalleled. However, it’s not just for doctors and nurses. As a central, internal communications tool, your Intranet functions to include and benefit all departments in your practice. One of which we’d like to discuss is your Human Resources Department.
While HR keeps track of all employee information, the Intranet is a perfect spot for them to organize data, as well as communicate with staff. Here are the best features for your HR department.Read More >
Self service is key to making the best use of the limited administrative resources in your hospital. Your IT and HR staff in particular can benefit when employees know how to find information without having to ask, call, or email others. This is particularly important for those employees that work off hours and might not have access to administrative staff. The key to self service is to make the information easily accessible, educate staff on where to find it, and shift the culture by reinforcing self service. It sounds so easy, right? Let's discuss a little more about how you can put this into practice.
Several years ago one of our hospital customers came to us with a problem which I am surprised is not brought up by more of our customers. The Human Resources department would be inundated with calls for help with the open benefit enrollment and at the same time be tasked with dealing with processing the annual open benefit enrollment for each employee. Their current system was inadequate in several ways. The system was completely paper based so large amounts of paper were being submitted by employees; the paperwork would then be processed and stored in file cabinets. The tracking of who did and who did not submit their elections was a manual process which not only was tedious but also was error prone. Employees would fill out the form on paper which meant that there were no protections that would prevent the employee from making mistakes which HR would have to then return to the employee for re-submission. Employees were provided with a packet that explained as best as possible what the different options were and what the difference in benefits and cost were. This was not proactive with regards to handling any questions or concerns the employees might have which meant numerous phone calls to the Human Resources department. Many of these calls would occur right at the end of the submission deadline further stressing out the already limited resources of the HR department.
The Human Resources department has a great deal of pertinent information for every single employee in the hospital. Quick and efficient communication is essential to running a hospital at its best. If the staff has to take time out of their day to stroll down to HR for information or a request, it can take valuable time away from the HR department and the employee. A healthcare intranet provides the opportunity to improve efficiency with tools that help communicate HR content to everyone in the hospital. In this post I’ll introduce three tools that the intranet can provide to help.
In today’s age of 64oz big gulps, supersize fries and fried chicken replacing bread in a sandwich it’s no surprise that our employees are less and less healthy. Many organizations have begun to fight back with innovative and effective employee wellness programs to entice their employees to live healthier in the hopes that employee absences due to illness and disability can be reduced as well as expecting that healthier employees are happier employees. Even the CDC is in on this action with their “Healthier Worksite Initiative” by providing various information and resources for employers who wish to encourage their employees to lead healthier lifestyles and make healthier choices. Encourage employee wellness and enjoy more human resources tools using your hospital intranet.
Amid rampant reimbursement struggles, more and more hospitals are opting to expand outpatient services. A broad array of services and clinics including outpatient medical centers with everything but inpatient beds are springing up in locations around the U.S., rural, suburban, and urban.
Does your hospital’s Human Resources department take full advantage of your corporate intranet site? If your staff frequently find themselves having to pick up a phone or take a walk down to HR to visit then the answer is a resounding NO. It is no surprise that Human Resources material and information is the most accessed portion of a corporate intranet website by your employees. This makes it quite important that not only is there a robust library of Human Resources material available but also that as much self-help information is available so that simple clerical requests don’t require valuable time from the Human Resources staff. Is it better for an employee who needs to update their home address to call or visit the Human Resources department or is it better for them fill out a form on the human resources intranet site and Human Resources processes the request at their convenience? Further, imagine if the employee works nights and Human Resources is not staffed outside of business hours. This would not only be extremely frustrating to your employee but also very inconvenient which does not help employee satisfaction.
On Tuesday, HospitalPortal hosted an educational webinar on the topic of “Transforming Human Resources Communication in Hospitals with an Intranet.” We were humbled by the enthusiastic turnout with HR professionals from and impressive array of healthcare organizations. Thanks to audience feedback, we learned that one attending healthcare organization would like to implement tracking which staff has watched educational videos among other educational media and documents as well as advertise specific classes and educational offerings. Another liked the idea of publishing updates on inter-departmental contests as part of their wellness program. An additional attendee noted their desire to automate overtime and leave requests.