Self service is key to making the best use of the limited administrative resources in your hospital. Your IT and HR staff in particular can benefit when employees know how to find information without having to ask, call, or email others. This is particularly important for those employees that work off hours and might not have access to administrative staff. The key to self service is to make the information easily accessible, educate staff on where to find it, and shift the culture by reinforcing self service. It sounds so easy, right? Let's discuss a little more about how you can put this into practice.
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