Using Hospital Intranet for emergency response and communication
Tips for utilizing your hospital Intranet for emergency response and communication management during crisis
Effective and timely communication is essential during a medical facility’s emergency response.
Emergency situations are challenging to say the least, but keeping staff updated with relevant information can help clear some of those challenges. It is critical to ensure that everyone has the best information when they need it and is not overwhelmed by the volume of information found on the internet. All of the information challenges we face can be addressed when successfully utilizing an internal Intranet portal for your staff.
One of the biggest hurdles for staff in planning for and responding to emergencies is getting the information to everyone when they need it. Things change rapidly in an emergency, and email may not always be accessible to staff as they move through their day.
An Intranet portal can be set as the default home page and easily accessible from any computer in the facility. This alleviates the stress that comes with staff trying to find information on their own by searching the full internet. Rather than getting overwhelmed with millions of questionable results that come with searching on the internet, an intranet portal allows administrators to help navigate employees quickly to the correct information needed during an emergency.
There are many ways administrators can help minimize stress related to communications on an internal portal. Some of the most common include:
Emergency Preparedness Policies and Procedures:
Clear policies help staff understand how to react or process patients during an emergency. For example, in a pandemic response, the facility may have a specific check-in process for patients suspected to be infected. Highlighting these policies can help the staff follow the appropriate guidelines during the crisis.
Administrators can direct staff to specific, reliable websites, instead of employees finding information at the discretion of undependable internet search engines. This helps the staff clear all the internet “noise” during an emergency and will enable for better care of their patients and themselves.
The main portal page has an announcement function which helps keep employees apprised of the latest developments at your facility. These announcements make the information available to everyone, reduces confusion on what is happening, and details the appropriate response procedures that have been put in place.
During a crisis, it is key that staff know who to contact for what. Creating an emergency contact directory streamlines channels of contact so that the proper sources are easily identifiable and reachable.
Frequently Asked Questions:
Having a single location on the Intranet portal to address common questions enables staff to find information quickly.
A FAQ section can also free up department leaders as they can direct staff to questions that have been answered already, instead of responding to the same requests over and over.
There are many other functions of an Intranet portal that are helpful in keeping information flowing, such as calendars, educational materials and course registration, RSS feeds from local or national health organizations, scrolling alerts, and notifications. By ensuring that staff have access to the best information quickly and easily, your facility can be prepared to focus on providing patients with the best care possible.