Product FAQs

We started the business in 1999.

We have set pricing packages depending on the number of FTEs your organization has and whether you are choosing the SaaS or on-premise installation model. Email us at Sales@HospitalPortal.net  for more details or get a personalized quote.

We provide both on-premise solutions and a SaaS/Cloud-Based installation. For our cloud-based customers, we offer 25GB of disk storage, a Tier 3, SOC2, and HIPAA certified US data center.

Yes, we offer a FREE 7-day trial. The trial period will allow you to test and sample all of the features, special logins/permissions involved with content editing and policy management privileges. Support and a free trial set up will be provided to you during this time.

You can visit our HospitalPORTAL Academy for how-to’s, helpful webinars, best practices, quick tips and much more. Or you can contact HospitalPORTAL support desk here or call 866.580.7700 ext 2.

We work with a range of customers including small rural hospitals, large health systems, long-term care facilities and ASCs.

Your organization will always manage the content, but we do provide content management solutions for organizations that have tight schedules.

You own all of the data stored on the system.

Documents are stored in the SQL database.

The software can accommodate an unlimited amount of employee logins.

The on-premise installation is all inclusive, the client just needs to supply the SQL database and IIS server. We offer additional professional services such as onsite training, implementation and Azure configuration.

For a full Intranet, we offer a 12-week implementation process that focuses on setup, branding and content migration. For our Policies and Procedures Only SaaS implementations, we offer a proven 8 step approach.

For end users, no training is required. For system and content administrators, we provide various training options.

Our product is all inclusive, but we offer customization of functionality.

Yes, we provide US based, in-house support between the hours of 8am-6pm CDT. For any emergencies, we have an on-call staff available for 24/7 support.

For SaaS, these happen periodically and are done automatically. For on-premise installations, clients have an option to receive upgrades four times a year at no additional cost.

Our Intranet CMS can be customized like any CMS environment. You can use all of the features and components to build pages and design/publish content to your needs. Our Policies and Procedures Management system is a standalone application where only a select group of components can be altered.

The HospitalPORTAL system is completely web-based. It is accessed via the Internet and most web-enabled devices with a browser; therefore, all you need is an Internet connection. There is no software to install.

Yes, via the web-browser of your choice, you can access the application in a mobile-friendly view or as a desktop version. Note, when using mobile views some administrative functions are not supported.

Microsoft Internet Explorer version 8.0 or higher is fully supported. Other browsers such as Firefox, Chrome, and Safari are expected to function but may have some limitations related to the display of content or functionality. If your portal solution includes inline editing for documents, a plugin will need to installed on client workstations. The plugin is compatible with Microsoft Word® 2010+.

The HospitalPORTAL solutions are designed to support your internal workplace. The system is secure and private; you control who has access. Based on login permissions and viewing rights, the application can be easily accessed through an internet web-browser.

Yes, for on-premise installations, the security is handled by your firewall security. For SaaS installations, we provide a Tier 3, SOC2, and HIPAA certified data center. Each client’s data is stored in a separate, physical database.

For all on-premise solutions, annual support and maintenance services will be renewed automatically annually unless HospitalPORTAL receives written notification canceling the service 60 days prior to the expiration date of the then-current Term. For all SaaS solutions, you can cancel after the first 12 months of service without any penalties or additional fees.

We are all inclusive and much simpler to use. Many clients choose to replace SharePoint with our system. SharePoint takes a great deal of time and special technical expertise. Our system provides out-of-the-box features that are “ready to go” when you purchase the system. Additionally, we have a built-in policy management system that can be purchased with the Intranet or as a standalone system. Our policy management system is a fully featured automated system and not just a document repository like SharePoint. Sharepoint is geared towards developers and tech savvy users, our system is meant to be easy-to-use for non-technical users.

We support all file types in their native format (Word, Excel, PDF). Furthermore, we provide inline editing support for MS Word documents.

The system automatically emails users that have responsibilities as needed. Periodic summaries and on-screen reminders are also available.

Yes, in addition the system will automatically keyword index the document body.

Yes, you can use the same document repositories so you can securely store and manage other documents like contracts.

Yes, we have read acknowledgement tools on all policies and a notice of acceptance feature that can attest to staff readership. Additionally, we can do comprehension quizzes or fillable forms to test content awareness and policy comprehension.

Yes, for each version of the document, the system stores a detailed audit log of all approvals and collaboration notes.

Yes, permissions and access levels can be defined separately for document sets, folders or individual documents.

Yes, you can search within predefined search collections, document sets or folders.

Yes, for SaaS installations we provide a SLA with your proposal.

Yes, the system integrates with Active Directory for on-premise installations. For SaaS installations, Azure integration is available.

From end users’ perspective, all you need is a current Internet browser. For on-premise installations, the client needs to provide SQL database and an IIS platform. For cloud installations, all installation requirements are handled by us with no additional hardware cost to the client. For a more detailed guide, please email us for our technical requirements data sheet.

Our Intranet platform is a digital workplace for your workforce, therefore it allows the creation and storage of a variety of links to 3rd party applications. For all of our content, including policies, a unique URL can be generated to link to that content or document from an external system.

Yes, you can only see documents, pages, and content that you have explicit rights to. Furthermore, detailed document access logs are stored and can be easily reported on.

Yes, we offer a full suite of Intranet applications that are fully integrated into the same platform. For our P&P product, additional features available include forums, ticket tracking, social tools, blogs, online fillable forms, events, FAQs and many other content management features.

Please reach us via email at Sales@HospitalPortal.net or via phone at 866-580-7700.