MINIMAL IMPACT ON YOUR TECHNICAL RESOURCES

  • Our comprehensive installation and implementation services include offsite and onsite training options, system installation and configuration support, document configuration and upload support, and an ongoing support and maintenance plan.
  • Our dedicated and in-house help desk support staff is available to answer your technical questions and to provide best practices recommendations as needed.
  • Once a client, you can purchase additional training or creative design services, and you will have full access to our HospitalPORTAL Academy—a self-service support portal for your products.

FULL-SERVICE INTEGRATION

Full system installation and configuration performed completely by HospitalPORTAL, often with little or no intervention from your IT department once remote access is provided.

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ONSITE CLASSROOM TRAINING

We handle the training for you! Department managers come away with the knowledge they need to publish and maintain their own pages. Includes webinar training for remote or offsite staff.

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INDIVIDUALIZED CONSULTING

We support your power users in creating their initial pages and placement of content. This support is always based on best practices and lessons learned from past installations.

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CUSTOMIZATION

If you need to extend the capabilities of your system we offer customization and integration services. We also have a Portal Development Kit which allows your developers to create custom add-ons using our framework.

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GRAPHIC DESIGN

Our designers will create a custom look for your site based on your specifications, branding guidelines and any images or graphical elements you desire. 

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SUPPORT & MAINTENANCE

Technical support includes maintenance, feature enhancements and best practices assistance. Our support department is standing by to provide any assistance.

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CLIENT-ONLY RESOURCE CENTER

Once a client, you can enjoy our self-support portal, HospitalPORTAL Academy which is full of training resources, how-to videos, getting started tutorials, and learning guides at your fingertips.

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PROFESSIONAL SERVICES

HospitalPORTAL offers an array of additional services to help you maintain your products successfully and encourage staff use. Our content management, disaster recovery and database assistance services can help keep your systems healthy and fresh.

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HOSTED SOLUTION

The HospitalPORTAL solution can be installed on your servers or hosted on ours. We offer a fully-serviced, hosted solution for both our Intranet product and our stand-alone Healthcare Policy Management system. 

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DOWNLOAD THE LATEST WHITEPAPER

In this 32 page guide, you are walked through the typical process of a policies and procedures management implementation. The guide breaks the process into an eight step process to ensure your implementation is a success. HospitalPORTAL has been guiding this implementation process for over a decade. We have gathered all our knowledge on this topic to make it available for the first time in this eBook.

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Hospital Policy Management System

WHAT OUR CLIENTS SAY

  • "I've dealt with similar content management systems from companies who make general solutions. But when you get into the details, it's difficult working with support teams who don't understand the needs you have. Health care is very unique -- a lot of acronyms and regulations to keep in mind. When we talked about health care specific topics, like a policy for MRI, HospitalPORTAL knew what we were talking about."

    Randy Kelly

    Hospital Webmaster
    Union Hospital, Maryland

  • “Their Intranet Portal product including the automated Policies & Procedures Manager is a dependable and reliable tool our organization utilizes daily.  We’ve found their staff to be professional, helpful and responsive to our needs.  I would highly recommend their products and services to your organization.”

    Stacy Speidel

    IT Manager
    Henry County Health Center, Iowa

ADDITIONAL RESOURCES
An outline of all of our value added services

SERVICE FEATURES

An outline of all of our value added services

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An example of a typical project deployment timeline

PROJECT TIMELINE

An example of a typical project deployment timeline

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Best Practices for Implementing a Hospital Intranet

EBOOK

Best Practices for Implementing a Hospital Intranet

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SOLVE PROBLEMS AND CREATE SOLUTIONS

GRAPHIC DESIGN

Our graphic design team will create a custom look and feel for your products to best fit your brand standards. This would include images or other graphical elements that you desire.

CUSTOM DEVELOPMENT

If you need to extend the capabilities of your system, we offer custom development and integration services. We also have a Portal Development Kit which allows your developers to create custom add-ons using our framework too.

CONTENT MANAGEMENT

We realize that our clients might not have the time to manage their own content so we have created a service that will provide monthly content management, publishing, and editing for all types of content formats and mixed media. We have many different hourly packages available to fit your unique needs.

HOSTING SOLUTIONS

We offer complete hosting solutions for those clients that do not want to install our solutions on their servers. With remote hosting, we can ensure your documentation is secure and fully backed up.

ANNUAL SUPPORT

We bring an in-depth understanding of the idiosyncrasies of healthcare and we provide solutions to the common challenges. Our expert support team helps your team deal with tricky issues, from strategy and governance, to information security and privacy concerns. We offer annual support services so your team can contact us monthly for all support issues or additional training and product updates.

DEDICATED PROJECT MANAGER

We will provide you with a dedicated project manager to personally guide your hospital through any potential problem areas and to recommend best practices. Technical support includes maintenance, feature enhancements and best practices assistance. Our support department is standing by to provide any assistance.

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