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The Magic of Frontline Engagement in Healthcare

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You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.
Join Veteran Healthcare Service Excellence Expert Brian Lee for this inspiring an insightful session. You will learn to:
  • Devise a comprehensive transformation strategy for any major initiative.
  • Gain a powerful commitment from leadership to champion the project or process.
  • Systematically deal with change management issues in a way that gets urgent results.
  • Adapt 10 comprehensive breakthrough tactics to overcome dysfunctional cultural barriers.
  • Unleash the power of enthusiastic, empowered front line staff.
  • Achieve a "tipping point" to gain buy-in and ownership from a critical mass of leaders and staff.